Due to the nature of the products being frozen, we are unable to ship frozen goods at this time. However we do offer local pickup from our location in Maple Ridge, BC
While we keep an eye on the weather and take as many precautions as possible, unfortunately we cannot control the variations in temperature. Therefore please be advised that if you do order chocolate to be shipped during warmer weather that you do so at your own risk and there will not be any refunds or returns for melted product
We will not ship out any items at regular price that have less then 14 days before best before date.
We will not ship out any items at regular price that have less then 7 days before best before date.
Chips usually have a much longer expiration date i.e 28 -50 days, however this isn't always guaranteed.
Items with short dates will be listed with the best before date and at discounted price.
Yes, we may be able to. Please send us an email to email@example.com and we will look into it for you.
Please note that depending on the product, there may be a minimum purchase quantity required.
Yes, there is a good chance that it will be restocked.
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While the products may have the same name and similar style packaging, they do vary in taste and texture depending on where they were manufactured. This is due to the difference in how and where the the raw materials are grown and sourced from, manufacturing practices and the recipes that are developed to cater to different regions of the world.
Yes we do. Our General store is located at 22378 132 Ave, Maple Ridge, BC V4R 2P6. However our selection online is much much larger than what we carry in store.
You bet! Simply select the local pickup option at checkout and we will send you an email as soon as your order is ready (typically 2-4 business days).
Pickup is from our Golden Ears General Store location: 22378 - 132 Ave Maple Ridge, BC V4R 2P
Unfortunately not at this time.
Shipping costs vary depending on the size of your order, your location and the speed in which you wish to receive it. You will be provided with all available shipping options with rates at checkout, so you can choose the one that suits you best
We work as fast as we can to ship your orders. Orders typically take 2-4 business days to pack. Once your order is shipped you will receive a shipping confirmation where you will be able to track your order. Typically orders are received within 5-7 business days of being shipped*.
*Please note that this may change depending on the season
REFUNDS & RETURNS
Due to the nature of our products ALL sales are final. With that said, we want you to be happy and any issues or concerns will be handled on a case by case basis.
We will not ship out any items at regular price that have less then 28 days before best before date. If something arrives short dated with less than 28 days (that you purchased at regular price), a credit will be issued.
We take great care in packing your orders, using quality materials to ensure everything arrives with you in tip top condition.
In the unfortunate event that an item arrives damaged, please, contact our customer service team via email with a picture and your order number.
Yes, we aim to get your products ready for you as soon as possible but you may cancel your within 24 hours of it being placed